Our policies

Terms and Conditions

The following terms and conditions apply to all purchases of items and/or services from this website.

Please read this document carefully before placing your order. We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. We advise you, our valued customer, to print and keep safe a copy of these terms and conditions for your reference.

By placing an order with First Stop Print Ltd (referred to as us / we / our) you (the customer) are accepting these terms and conditions, as well as our terms of website use, to the exclusion of all other terms and conditions. These conditions do not affect your statutory rights.

1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS

Payment is required in full before delivery. Payment is non-refundable.

2.1 Payment is accepted using the following

Credit or Debit Card (VISA)
MasterCard
Visa Electron
UK Maestro Card Switch / Solo

2.2 Payment by cheque, postal order or credit facility is not supported by First Stop Print Ltd. First Stop Print Ltd operates on a cleared funds basis only and will not process any orders for goods or services until payment has been authorised. Furthermore, First Stop Print Ltd does not offer credit accounts or the facility to make prepayments on any goods or services offered within.

2.3 Should there be any uncertainty regarding the credibility of a submitted payment, First Stop Print Ltd reserves the right to suspend the order in question.

2.4 All prices listed are exclusive of Value Added Tax. VAT applies to all transactions for goods or services at the current applicable rate at the time of purchase.

3. DELIVERY

3.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

3.2 Special rush deliveries can usually be arranged but will usually be subject to additional charges, rates will be quoted upon request.

3.3 We accept no responsibility for deliveries being missed due to non payment. It is your responsibility to ensure that full payment is made before delivery can take place.

3.4 All goods delivered or not, remain our property until payment is received in full.

3.5 Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.

4. PRODUCTS

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or any resulting loss.

5. QUOTATIONS AND CONTRACTS

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract; we shall be entitled to charge such increases to you.

6. PRICES

Where applicable all prices quoted are subject to VAT at the current rate.

7. CLAIMS

7.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 7 working days of delivery.

7.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 7 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

7.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

7.4 We require any printing to be returned in full before agreeing to reprint. If we deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.

8. LIABILITY

8.1 Except as set out in the clause below, we will be under no liability to you whatsoever whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website and our service, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.

8.2 Nothing in these terms and conditions shall affect the rights of a consumer.

9. REFUNDS

9.1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

9.2 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

9.3 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

9.4 Defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

9.5 Refunds will be completed within 7 working days once we agree to refund.

10. CANCELLATION CHARGES

Please note that payment is non-refundable.

If agreed in advance with the Printer, please note that a 40% charge of the total value of the original order will be made on all cancelled orders plus a £10.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.

11. SAMPLES

These will be submitted on approval and will be available free of charge, unless otherwise stated.

12. QUANTITY CHANGES TO ORDERS

Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

13. ARTWORK AND PRINTING

13.1 Full artwork is supplied by the customer in the right formats. We do not take any responsibility for any mistakes which appear on the artwork. A charge may be made to cover any additional work involved where copy supplied is not clear or legible. Any design work will cost extra. Offers exclude any bespoke products unless otherwise stated.

13.2 The entire copyright throughout the world in all printing plates, digital, transfer, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for First Stop Print Ltd pursuant to or in implementation of any contract with the customer shall belong to First Stop Print Ltd. First Stop Print Ltd agrees that unless the customer becomes in default of any obligation to make any payment to First Stop Print Ltd, it will not reproduce any such items for any competitor in business of the customer.

13.3 Every effort will be made to deliver the correct colours ordered. Due to many variants including paper stock, humidity, temperature and printing press used, colours may vary slightly. All printing jobs will be printed digitally unless agreed in advance.

14. PROOFS

Proofs will be sent to the customer for approval and the Printer shall incur no liability for any errors not corrected in proofs. Printing proofs must be approved within 5 days of receipt.

15. ON HOLD

If we have not been notified after 5 days a £10.00 administration fee may be due.

16. FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

17. MISCELLANEOUS

The contract between us the company and you the Customer shall be governed by and construed in accordance with English Law.

18. COMPLAINTS

We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. We will endeavour to acknowledge all complaints within 3 working days. If you have a complaint please contact us on:

First Stop Print Ltd
16 Clapham Park Road
London
SW4 7BB

Website Operator

This website is operated by us, First Stop Print Ltd.

19. LICENSE

We grant you a non-exclusive licence to use this website upon these terms and conditions. We reserve the right to terminate this licence at any time without notice.

Materials in-site

This website contains material which is owned by or licensed by us. This material includes but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws, including but not limited to copyright.

All trademarks reproduced on this website, which are not the property of, or licensed to us, are acknowledged on the website.

You may view, use, download and store the material from this website for personal and research only. Commercial use of the material from this website is not permitted. The redistribution, republication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited. Unauthorised use of this website will result in legal action being taken against the user.

Privacy Policy

This privacy policy explains how we collect and use information about you and the procedures that we have in place to safeguard your privacy. First Stop Print Ltd is committed to ensuring that your privacy is protected. Under the Data Protection Act 1998 First Stop Print Ltd has a legal duty to protect any personal information it collects from you.

What information do we collect about you?

We do not capture and store any personal information about an individual who accesses this website, except where he or she voluntarily chooses to give us personal information via email, or by using an electronic form on the website, or by enquiring about any of our services over the phone.

How will we use the information about you?

We will collect information about you to process your order, manage your account and, if you agree, to email you about products, services and promotions we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your information to our group of companies so that they may offer you their products and services. We will strictly under no circumstances sell any personal details to a 3rd party company.

In these circumstances, any personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied or at the point of collection on the website, in which case the information may be used for any of those wider purposes.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We will only hold your information for as long as necessary for the purpose for which it was collected. We will not sell, distribute or disclose information about you or your personal usage of the website without your express consent or unless required to do so by law. If you subscribe to our mailing lists for newsletters and other information, we may also ask you to answer various general questions about yourself. You might be asked to specify the areas in which you are interested in so that we can tailor the information which we send to you is relevant and merchandise we believe you might be interested in. By subscribing to our mailing lists, you accept that your personal data may be used for such purposes only by us.

Please note that we do provide links to other sites, which may not be governed by this privacy policy. We are not responsible for the data protection and privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the data protection and privacy statements on other websites you visit which collect your personal information. We attempt to ensure outgoing links are checked and confirmed but we do ask you to be careful.

Cookies

Our website uses cookies. A cookie is a text file that identifies your computer to our server. Cookies collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Cookies in themselves do not identify the individual user, just the computer used. Cookies are not used to collect any personal information.

You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The way in which you do this depends upon the web browser which you use. Please refer to the "Help" function of your browser. If you accept cookies, they may remain on your computer for many years, unless you delete them. Please note that turning off cookies may limit your use of our website and website services.

For your information

We may also use the information we gather to notify you about important changes and alterations to the website, or offers of products, services or information that might be of particular interest to you. Your information may also be transferred to another company (based in the European Union or in a country ensuring an adequate level of protection) in the event of a sale of our company to a third party. In that event we will endeavour to ensure that your rights in respect of the processing of personal data are adequately and appropriately protected.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. All the personal information collected via this website is recorded in a secure database.

All our employees and data processors, who have access to or are associated with the processing of personal information online and offline, are obliged to respect the confidentiality of that information. We ensure that your personal data will not be disclosed to government institutions and authorities except if required or allowed by law.

Please note that unless encrypted, email messages sent via the internet may not be secured and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.

By submitting your information and ticking, the requisite boxes on any order form or when subscribing to the services available on our website, you expressly consent to such use and transfer of that information to the extent permitted by applicable law. If we change this privacy policy we will make this aware on the website. Continued use of the service will signify that you agree to any such changes. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us or any other company within our group, please contact us or click the unsubscribe link at the bottom of any newsletter email you receive from us.

Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to our website. Users without this consent are not allowed to provide us with personal information.

The purchase of certain products may require you to confirm to us that you are permitted by the laws governed within the UK to do so. These products may include Tobacco, alcohol or adult material.

Data Protection

We will process any personal information that we collects in accordance with the Data Protection Act 1998. If you wish to access personal information collected from you via this website or if you have an enquiry or concern regarding the processing of personal data please write to:

First Stop Print Ltd
16 Clapham Park Road
London
SW4 7BB

Under the Data Protection Act 1998, you have a right to request a copy of the information we hold about you. We will provide you with a legible copy of the personal information it holds and to which you are entitled upon request. This will be sent to you within 40 days of your request – we will require proof of your identity before supplying the information (in order to mitigate the risk of supplying information to the wrong person) and may ask you for further information to assist in locating your personal information. All personal report requests are subject to a £5 charge payable to us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. You may wish to check this webpage every time you submit personal information to the website.

Environmental Policy

We believe the environment is the responsibility of every individual and the duty of every company to make sure that they do all they can to safeguard our beautiful land for forthcoming generations. To this end, we at FirstStopPrint.co.uk make sure that every process of the printing cycle from the paper we use to the print process to delivery to the way our business is conducted is in a way which minimises environmental impact.

As our presses are completely digital, virtually no make ready is necessary compared to a traditional offset process. Jobs can be prepared while another is still printing. Delicate adjustments due to ink and water balance in the traditional workflow are eliminated. Colour is up to density and in register on the first page off the press as this is all digitally controlled. There is therefore an environmental benefit in the reduction of energy consumed by a large percentage and paper used. All our office and production facility equipment is modern and energy saving rated to ensure minimal waste of electricity.